Privacy Statement
We value your privacy
Because good service extends past your home.
Your privacy is important to us. Our Privacy Policy explains in general terms how we collect, use and protect your personal information in line with the Australian Privacy Principles.
We endeavour to maintain a Privacy Policy that is transparent, accountable and offers choice regarding the collection and use of your personal information. If you have questions or complaints regarding our Privacy Policy or practices, see our contact details at the end of this document.
Happy House Company aims to provide you as our customer with exceptional customer service. This includes respecting and protecting your privacy. From 21 December 2001, new privacy laws governed by the Commonwealth Privacy Act 1988 dictate how your personal information is to be protected.
Happy House Cleaning Company is part of the Happy House Company. Below is the information the Privacy Act requires us to communicate to all of our customer.
Happy House Cleaning Company
Happy House Cleaning Company provides domestic home cleaning services delivered by our fully trained partner/employee.
Your personal information
In order for us to be able to provide you with the exceptional service you expect, we need to collect, use and store your personal information.
This information includes but is not limited to:
Name, Date of Birth, Gender, Current Address, Phone, Email.
We further save information regarding the details of any previous or ongoing services provided to you through us. All of this information is held in strict confidence and will not be disclosed outside of Happy House Company unless required by law or with your consent.
If you choose not to provide personal information we may not be able to deliver the level of service we strive to.
How is personal data collected
We collect personal data through voluntary provision by the customer. Providing your data can be written, verbally or electronically.
How is personal datA used
We use your personal information to
- Provide you with the required services
- Keep you informed of new services, products and promotions
- Control and improve service quality through customer feedback
- Allow us to recognise personal events such as birthdays
- Inform Happy House Company partner of your service requirements
When We Disclose Your Personal Information
No personal customer information is disclosed to any party external to the Happy House Company organisation. All customer details are for the sole purpose of providing the highest levels of customer service.
Should we wish to use any of this personal information or data for any purpose other than that specified above, we would not do so unless we have your express consent to do so.
Exceptions to this include:
- Where there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health
- Where disclosure is required by law or is reasonably necessary to assist a law enforcement agency.Provide you with the required service
Security of Personal Information
We will take reasonable commercial measures to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment accessed only by authorised persons.
Information that you may send to or receive from happy-house.com.au and its subdomains is secured through SSL. Transmissions sent to or from happy-house.com.au are routinely monitored for systems administration.
Our employees and service providers are obliged to respect and maintain the confidentiality of any personal information held by us.
Unfortunately, no data transmission over the Internet can be guaranteed to be secure. While we strive to protect your personal information from misuse, loss and unauthorised access, we cannot guarantee the security of any information you transmit to us or receive online and you accept and acknowledge that risk in engaging with us.
Updating and Accessing Information
You have the right to access your personal information at any time. You may also amend and update your personal information to ensure it is kept up-to-date.
Our Contact details
If you have any questions, comments, or concerns or wish to update, delete or change any Personal Information submitted to Us, or have any questions about Our Privacy Policy, please contact us through
Phone: 0475 076 003
Email: info@happy-house.com.au
Mail: Happy House Company, 2/206 Melville Parade, WA, 6152
Or contact us through the Form on our Website.